Terms and Conditions:
1. Introduction
These Terms and Conditions govern the use of the website Apostille-Argentum.co.uk (referred to as “the website” or “our website”). By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please refrain from using our website.
2. Services Offered
Apostille-Argentum.co.uk provides apostille and legalisation services for documents. We specialize in legalising UK documents through the Foreign Commonwealth & Development Office (FCDO). Additionally, we offer embassy legalisation services if required.
It’s essential to note, and we’d like to emphasize this as a disclaimer, that in regions experiencing internal political conflicts, there could be significant delays caused by government ministries closing or going on strike. In such situations, our ability to provide services will be subject to real-time assessment and advice, and we’ll communicate any potential limitations accordingly.
3. Accuracy of Information
We strive to provide accurate and up-to-date information on our website. However, we cannot guarantee the accuracy, completeness, or reliability of the information provided. The content on our website is for general informational purposes only and should not be considered as legal advice. For specific legal matters, we recommend consulting with a qualified professional.
4. Office Locations
We have offices in London, United Kingdom, and Dubai, United Arab Emirates. The London office address is:
Legal Processing (UK) Ltd
83 Victoria Street
London, SW1H 0HW
United Kingdom
The Dubai office address is:
Argentum LLC
Dubai National Insurance, Office 108
Sheikh Zayed Road
Dubai, UAE
Please note that our services may vary based on the office location, and it is important to contact the respective office for inquiries and document submissions.
5. Intellectual Property Rights
All intellectual property rights, including copyrights, trademarks, and logos, displayed on our website are the property of Apostille-Argentum.co.uk or their respective owners. You are prohibited from using, reproducing, or distributing any content from our website without prior written permission.
6. Limitation of Liability
Apostille-Argentum.co.uk and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or services. We do not guarantee the availability, reliability, or security of our website, and you use it at your own risk.
7. Third-Party Websites
Our website may contain links to third-party websites for your convenience. We do not endorse or have control over the content, products, or services provided by these third-party websites. Accessing and using such websites is solely at your own risk, and we are not responsible for any damages or losses incurred.
8. Privacy Policy
We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection, storage, and use of your personal information as described in our Privacy Policy.
9. Modifications and Updates
We may revise these Terms and Conditions at any time without prior notice. It is your responsibility to review the Terms and Conditions periodically. Continued use of our website after any modifications constitutes your acceptance of the revised Terms and Conditions.
10. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our website shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.
11. Validity
All quotations are valid for 7 days unless otherwise specified.
12. Order Acceptance
Apostille Argentum will only accept orders where it believes that the purpose for which the service has been requested is both bona-fide and legal. If we deem your order not to be for legitimate purposes, we retain the right to cancel and refund your order without notice.
13. Processing Time
Processing time for apostille/legalisation services are based upon information provided by the government departments under normal circumstances and are deemed reliable in most cases but are not guaranteed. Processing time indicates the time between receipt of your document(s) and availability for dispatch. It does not include any delivery timescale. We will not be held responsible for any delays, cancellations, financial and other losses due to refusal of service or delay in processing by a government department or postal/delivery provider.
14. Fees
The fees for the provision of the services identified within quotations provided are based upon information available at the time of writing. Government fees, and the availability of services are subject to change without notice. Where possible, we will endeavour to make you aware of any changes to fees relating to your order before they are incurred. In such circumstances, we will require these additional fees to be paid prior to completion of the service. All fees paid to a government department on your behalf are non-refundable. If you cancel your order at any time during the provision of the service, we reserve the right to retain a fee of £30 per document plus costs incurred up to the point at which the cancellation request has been received. Please note that on rare occasions our online ordering system may inadvertently provide incorrect pricing due to IT issues. In these circumstances we will advise you of any difference in the order price prior to undertaking any work or incurring any costs on your behalf; any additional payment due from you would be due before we would be able to commence the order and if we have overcharged we will of course make the appropriate refund.
15. Payment Terms
Our sole terms of business exist as pre-payment by online payment being made at the point of the order via Stripe. The payment will appear on your credit card statement as ‘ARGENTUM’. Your payment is transacted not on the site of but on the Stripe website in all circumstances.
16. Your Obligations
Once the process commences we may not be able to make any changes to the order including changing return addresses or removing services. The order must be up to date before any documents arrive with us and the process commences.
You are responsible for checking that the service requested is suitable for your needs. We do not provide legal advice relating to matters of legalisation.
17. Accepting These Terms
You are deemed to have accepted these Terms and Conditions when you place an order with us by post, e-mail, phone or online. Any questions call our expert advisors on:
Email: [email protected]
Phone: +44 (0)203 585 4100
18. Disclaimers
We have no control over the rules and regulations set by any government department, Embassy or Consulate. Where we are advised, we will always make you aware of changes in policy or rules that affect the provision of our service to you. Prior to approval, the issuing authority may request additional documentation and/or information. We will not be held responsible for any expense and/or delay arising from or in connection with incomplete or inaccurate documentation or incorrect information provided at the time of your request/order. We will also not be responsible for delays incurred whilst we await further instructions from you as a result of any email queries that may arise during the service process. We will not be responsible for any delays to, or loss of, documents sent by a courier company or Royal Mail (in the case of UK deliveries) when returning your completed order. In the event of a delay or loss of shipment, we will endeavour to trace and recover any such items. Should a replacement become necessary, you would be responsible for the full replacement cost of any items, along with any associated costs to carry out the service again, unless otherwise notified in writing by one of our representatives.
19. Cancellation Rights
In the UK, if you are a Consumer, you may have a legal right to generally cancel an order or contract under the Consumer Contracts Regulations during the cooling-off period of 14 working days. This means that during the relevant period if a Consumer changes his/her mind or for any other reason they decide they do not want to proceed with an order, he/she can notify the supplier of that decision to cancel the order and receive a refund. A consumer can use any written notification of cancellation to us.
However, because of the urgent nature of the orders placed with Apostille Argentum, and to leave a margin of safety to avoid potentially major consequences in the event of delays, we start to render the services on approval of payment and/or receipt of the full documentation, which may be, and likely be, before the expiry of the statutory cooling off period. The Consumer expressly authorises and accepts this. Therefore, the Consumer may not receive the benefit of the full cooling off period for orders placed with us and may be liable for part or all of the fees for services provided by us prior to receiving the Consumer’s cancellation notice. Moreover, the apostille of documents are items prepared to the Consumer’s own specifications and as such the cooling off period and right of cancellation may not apply.
If the consumer requires an order to be cancelled a request needs to be submitted to [email protected] after which an assessment will be made as to the possibility of cancelling the order as requested. If cancellation is possible we reserve the right to retain a fee of up to £30 per document plus costs incurred up to the point at which the cancellation request has been received.
20. Claims period
You have one month after completion of work by us from the date of delivery of the service or initial order to inform us of any claim related to our services. Once this deadline has passed, any rights for rectification or compensation shall expire.
